Responsible Gaming
Gaming Should Be Entertainment
At richard casino, we believe that online gaming should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. While gaming can be enjoyable and exciting, it carries real risks if not approached responsibly.
We are committed to promoting safe and responsible gaming practices for all our players in Australia. If you choose to play, please do so within your means and never gamble with money you cannot afford to lose.
Age Verification
In Australia, you must be at least 18 years of age to engage in online gambling. We take age verification seriously and require all players to confirm their age during registration.
If you are under 18, you must not attempt to access gambling services. Parents and guardians are encouraged to use parental control software to help protect minors from accessing online gaming platforms.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Please be honest with yourself and watch for these warning signs:
- Spending more time or money on gambling than intended
- Chasing losses by gambling more to try to recover money lost
- Hiding your gambling activities from family, friends, or healthcare providers
- Gambling with money needed for essential expenses (rent, food, bills)
- Neglecting work, school, or family responsibilities due to gambling
- Experiencing anxiety, irritability, or mood changes when not gambling
- Borrowing money to fund gambling activities
- Failed attempts to cut down or stop gambling
- Lying about the extent of your gambling
- Using gambling to cope with stress, anxiety, or depression
If you recognise any of these signs in yourself or someone else, it's important to seek help immediately.
Self-Help Tools & Responsible Gaming Features
richard casino provides several tools to help you maintain control over your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose during a gaming session
- Time Limits: Set automatic session reminders and time limits to prevent extended play
- Reality Checks: Enable pop-up notifications during play to help you stay aware of time and money spent
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account and all gaming services
- Account Cooling-Off Period: Take a break from gambling with a mandatory cooling-off period
We encourage you to use these tools proactively to maintain control. Contact our customer support team for assistance in activating any of these features.
Support Organisations & Help Services
If you or someone you know is struggling with problem gambling, confidential help is available from these trusted organisations:
Australia
- Gambling Help Online – Free, confidential support and counselling services for Australians
www.gamblinghelponline.org.au
Phone: 1800 858 858 (24/7, free of charge)
United Kingdom
- GamCare – Free, confidential support for problem gamblers and their families
www.gamcare.org.uk - GamStop – The UK's national self-exclusion scheme
www.gamstop.co.uk
Canada
- Responsible Gambling Council – Evidence-based support and resources
www.responsiblegambling.org
United States
- National Council on Problem Gambling – Helpline and treatment resources
www.ncpgambling.org
National Helpline: 1-800-522-4700
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Federal Centre for Health Education
Phone: 0800 1 372 374 (free, anonymous, confidential)
All of these services are confidential, free or low-cost, and staffed by trained professionals who understand problem gambling.
If You Need Help, Reach Out Today
Asking for help is a sign of strength, not weakness. Whether you're concerned about your own gaming habits or those of a loved one, support is available 24/7.
Don't wait until the problem becomes severe. Contact one of the support organisations listed above, or speak with a healthcare professional. You deserve support, and recovery is possible.
At richard casino, your wellbeing matters. We take responsible gaming seriously and are here to help you stay in control.